Customer Testimonials
DO NOT DO BUSINESS WITH THIS DEALERSHIP.
Promises made, promises broken
We purchased a vehicle that did not have an owners manual or a 2nd key fob. We asked Mitch Dearvalla for the 2nd key fob, he said he would check into this while we were signing paperwork. We signed the buyers guide which spells out any other items promised as part of the sale, trusting that Mitch would do as promised. When we asked about the keys on the way out after signing and was told that there was no 2nd set.
We traded 2 vehicles as part of our ... Read More DealerRater - Jul 15, 2025
Chevy Henderson is bold, brilliant, hilarious, loyal as xxxx, and just xxxxing amazing in every way.
Making an appointment is always easy to get in. Always ready in 1 day and service guys are really great!
Remind me again how bad by experience was.... So 3 months ago I posted a review of buying a lemon and getting ripped off by the service department, only to have Terrance from the service department send me letter today as a reminder of my experience and asking me if I would like to sign up for a service agreement. Talk about tone deaf. So each time they send me a reminder of my experience with them, I will kindly write another review.
In December 2024, I had the pleasure of purchasing a new 2025 Chevy Blazer from Henderson Chevrolet. My entire experience was fantastic, but I especially want to recognize Garrett for an amazing job. He made sure the car was in stock and verified the price. On top of that, he was able to get the registration included, which another dealership was offering. I ended up getting the car I wanted and saved money, thanks to him. The entire process was quick, easy, and pleasant. I will be recommending Henderson Chevrolet and Garrett to all of my friends.
I am sorry my iPad dumped your request for me to contact you so I loosed your number to return your call which I was planning to do..Could you please send me the number again I would appreciate speaking to you Mervyn A Campbell. THANKS IN ADVANCE FOR YOUR REPLY.
Ray always takes care of us and our car. Makes our visit not so awful.
Andy in the Service Department is Excellent and a Pleasant to work with I never had any Problems with my car on Long Road Trips
I’ve grown up with only GM products. Quick easy and no xx. That’s what I prefer and received
Adding insult to injury. Bought a used dually driver from them with under 50k miles. Before the first oil change, car broke down. I took it to them to see if the warranty they sold me covered the repair. They told me "No." And quoted me $3,200 to fix it. Then charged me over $200 just to tell me it wasn't covered. They will sell you junk and xxxx you at the service department. Stay away!
Ray Beauchamp is a true professional. He always addresses my needs in a timely manner. Ray is a true asset to Henderson Chevrolet.
I can’t write too much but buyer beware Henderson Chevrolet is a rip off. They ripped me off on a $34,000 car that cost me $40,000 sales rep Garrett service advisor, RICHARD sales manager, Lee Roger, Director of SERVICE. All of these people are a piece of you know what
Was very helpful. The finance department was very quick. And salesman was very helpful and polite
I bought my car here a year and a half ago and sure everyone is nice when you're buying a car. I came to have it serviced one of my tires looked at so I called ahead of time to see if they had any spots available and the guy said to come on right in no problem.... When I get there he proceeds to tell me that nothing is covered anymore and I said fine I just need someone to look at my tire. Two and a half hours later I asked them how long it would be ... Read More DealerRater - Nov 4, 2024
Christopher “Pineapple” Pena made my suv purchase extremely easy, smooth & pleasant. He is a true asset to the Henderson Chevrolet dealership and I highly recommend dealing with him if you need a new vehicle.
There is a gross lack of service after you do your initial review. I suggest you wait. 25 days later the trade in has not been paid off! No information to make my new payment that will be due soon. The finance guy Alex told me to pay the payment on the car we traded in??? WHY???!!!! I don't own it! The dropped the ball and now we are getting screwed. I get a run around from Larry the finance manager supposedly. The car we traded in still not paid off!!! I'd go elsewhere and definitely do not do ... Read More DealerRater - Sep 24, 2024
Henderson Chevrolet has serviced my last 3 corvettes. I don't trust anyone else to work on my cars.
Pues mi experiencia buena solo fue con una persona que su nombre es Michelle todos los demás ni uno solo obtuve la ayuda que necesitaba tuve que comprar el vehículo en efectivo para vida de poder obtenerlo,no se me explicó el funcionamiento del vehículo,no se me ofrecieron accesorios,solo un servicio se me dio yo realmente esperaba mínimo que se me regalaran los accesorios de esta blazer pero no fue así entonces yo digo que mi experiencia pues sería normal para alguien que lleve el dinero y compre su vehículo en efectivo ... Read More DealerRater - Aug 26, 2024
Called ahead to schedule an appointment for a smog check, I was told to just go in and they will get it done, no appointment was necessary. I drove in and waited for 2 hours, when I asked the service advisor he asked me what ever happened with my truck, he went in to the back and drove right out. Looking at the time of when the smog was done, it had been an hour prior. I wasted an extra hour of my time just because the advisor forgot to get my truck after it was ready.
From browsing vehicles to getting the pricing and overall deal I wanted, it was a lower stress process than previous lease agreements. Garrett was very chill and patient.
Kyle and Richard was very helpful give the run down of the vehicle. Had a very good experience.
Complete lack of accountability on the service manager who approved everything. They do not follow through with what they say they will. You will be told one thing but the next week the manager will act like the conversation never happened. Forget about getting email responses that actually answer the questions you are asking. This is one of the most unprofessional service centers I’ve dealt with and gives Chevy a bad name. Also Joe the sales person was overcharging on the car I wax getting a price quote on adding on things I didn’t want.
Place was a breeze to do business with! Great Staff very helpful. Joe was very knowledgeable about the Blazer. Will definitely be back
Awsome dealership close to my home,if you have any issues they will take care of it,no questions asked,great job Henderson Chevrolet dealership my dealer for 2 different vehicle purchase 👍🏾
Drove in with a mechanical issue, and the mechanics were quick to fix the problem and extremely Profesional.
Ray has been my Service Advisor for the better part of 18 years maybe 19, and through four Corvettes. He has always been great to work with and I appreciate him always looking out for me.
Mayra was very helpful and accommodating. She answered all our questions and helped us with what we were looking for.
Everyone’s professional and nice. Dealership was clean. I have going before at Fareway Chevrolet. Thanks for looking after me.
I bought a car recently at Henderson Chevrolet. Everyone was fantastic, especially Ernie, my salesperson.
Angered and unimpressed with his dealership. I am person that come from the dealership world but not being from Vegas I have trusted my car to Henderson. Recently I had a coolant leak. Brought my vehicle to this dealership and trusted them to fix the leak. Paid $2485 to fix the problem which was NEVER fixed. I had been smelling a weird smell and looked under the hood only to see my coolant reservoir was low and needed coolant added. Took my car back to the dealership and was told that it would cost another $550 to fix the problem which was ... Read More DealerRater - Jan 12, 2024
Excellent customer service 👏 I'm more than glad to do business with you thank you so much
I had to take my bolt in. It was making a clicking sound, but it out of state they had it for a few days. When I went to pick it up, they’ve checked over everything nothing life-threatening still have the clicking sound was not charged a penny I will highly recommend Andy the service dealer to help you.
I took my Chevy Bolt into Henderson Chevrolet for service because the check engine light was illuminated. It's the dashboard icon that looks like a car. Later that day the service advisor called and said there was rodent damage to a wire and the repair was not covered by warranty. He stated that it would cost $880 because the whole front end needed to be removed. I have photographic proof that several of wires were actually cut. There is no sign of any gnawing of wires by a rodent. In speaking to the service manager, he stated that he confirmed ... Read More DealerRater - Oct 31, 2023
Bought a few Suburban's from Henderson Chevrolet, always a smooth experience, always felt like I received good value for the time and money spent. Most importantly I feel like they valued my time and business, and I even make the extra-long trip to get the oil changed there as I know they will take care of whatever issue I may have with the car. And Heidi took great care of me today, I didn't ask for special treatment but it was delivered!
I love my my new 2023 high country pickup! Amazing dealership! The staff is very knowledgeable
I worked with Dan Gough from Henderson Chevy, and it was an amazing experience. No hassle, friendly, and extremely helpful. I highly recommend Dan to anyone who needs to purchase a new vehicle. Dan takes the stress out of buying a new vehicle! -Sean S.
The worst ever, will never go back or would I recommend this dealership to anyone
I had the most amazing experience with the collision center body shop. Jeremy Gresko was simply amazing. Star Nursery trucks rocks had poured over onto my car, breaking the windshield and doing some paint damage on my new Mazda. Not only did Jeremy arrange everything in a timely matter. He Got me my rental car and made it all so easy. He even parked my car in the shade, knowing I was picking it up in the afternoon, so it wouldn’t be too hot inside for me when I arrived. I really appreciate wonderful people like that was such ... Read More DealerRater - Aug 8, 2023
Horrible customer care. Deceiving. I was told i would be given a certain amount off. But when i got in financing. Tried every trick to sell me a extended warranty. Distracting me so much and shoving stacks of paper in my face. I dint even realize they changed the discounted price to something much less. When i went back to ask them to change it they all played dumb and would barely answer me. They got the sale. The bait and switch and deceptions. Dont buy from henderson chevy and dont buy from the chevy on sahara. Owned by same ... Read More DealerRater - Jun 13, 2023
The service is fast and thorough. I miss free car washes though. I have had greasy hand prints left, thankfully only on the outside of the vehicle.
We have bought 9 cars from Henderson Chevy with the same outstanding salesman Joe Gallagher. The other staff members are great as well, Michelle helped deliver our last vehicle. Service has always been good, I would 100% recommend Henderson Chevy.
Chevy always takes great care of me and my Chevy Malibu. I go there for all my service and oil changes. They are fast, fair , friendly and efficient.
The service is outstanding, great staff, perfection. I would recommend to my friends and family
Stopped by Hnderson Chevy to inquire about service with my mechanic, after being ignored for a couple of minutes, there were no customers waiting, actually 2 quys just got up and left, I had the misfortune of having Bret wait on me I was wearing a mask and after explaining my problem he goes on to tell me he was hard of hearing and he reads lips, so I told my mechanic to talk to him and a miracle happened he could hear him even with his back turned, he is rude and I wouldnt have a bike fixed at this ... Read More DealerRater - Jan 13, 2023
Used the express lube service. They did a great job. I will continue to use Henderson Chevrolet for future service needs.
Andrew was exceptional again. He went out of his way to work with my warranty company. He kept me informed. Hey guys, get some coffee back for your waiting ccustomers. Mustang Sallys laughs every time one of your customers comes in to get coffee.
Always great service every time I bring my car in. Everything gets checked for an oil change.
Beware: Just wanted to give a heads up to other GM/Chevrolet customers there is a difference between GM dealerships that you happen to land on. My situation: I had a huge trip planned in March 2022 to travel to Baja Mexico and drive my truck and SxS along the Baja Peninsula. Spent a lot of money and took several proactive measures in Feb to ensure my Truck and SxS were ready to go to avoid unplanned break downs etc. Took my 2014 Denali into Doug Smith Chevrolet Spanish Fork UT to proactively replace all fuel injectors since I had a few ... Read More DealerRater - Mar 14, 2022
Had another great experience, Thanks to Shawn Vanburskirk and Ruben Floyd. This is the 2nd vehicle purchase within 2 years from Henderson Chevrolet. The team there really helped me out again and helped me trade out of my 2017 Malibu and into a 2019 Equinox to better fit my family. I was happy with my deal and left finance feeling well protected in my purchase, I will continue to give my business to Henderson Chevrolet there a great team! I would give more than a 5 Star review if I could. Thank your Shawn and thank you Ruben, see you guys again next time! ... Read More DealerRater - Feb 20, 2022
Great response and professionalism. Willing to negotiate. The sales person was excellent and the specialist that reviewed car was great too.
Went in to Henderson Chevy Quick Lube for an oil change. Told my trans cooler lines needed replacing. Truck has over 100k miles on it. Made appointment and during the week had oil leaking. Had lines changed and mentioned oil leak from the filter and was told they didn't see a leak. It might have been from the trans cooler lines.
I can tell the difference between oil and trans fluid. Next day more oil in my drive way. Back to Quick Lube following Saturday. Was told it was an auxiliary oil sensor plug that might have backed out. ... Read More DealerRater - Feb 10, 2022
Service diagnosed and corrected problem within 3 hours. Cost was less than originally quoted. Appreciate the quick turnaround for unscheduled maintenance.
Was pretty good, but the wait was to long for oil change. Service was very good!!
Bert in customer service is the best. He goes out of his way to help and the most important value I can add us I trust him with my family’s life.
Henderson Chevrolet is great! They always get me in and fix it right. I've been going there for years
Nice quick service. It would be nice if they started taking reservations again. Friendly service.
I recently purchased a 2020 chevy suburban & the battery died while I was in California. There wasn’t a Chevy dealership that was open at that time & so I purchased a battery from auto zone. There was no one at the henderson Chevy dealership who knew how I can get reimbursed. I finally got a reimbursement form & filled it out but once again no one knew who I should email it to. I emailed it to my Chevy concierge & he no longer works as a concierge so I have no concierge to help me out. Even tho ... Read More DealerRater - Oct 4, 2021
Burt and Michelle were great to deal with. They understood my needs and we’re able to assist in meeting those needs.
Worst experience at any Chevy dealer ever. Service department is incompetent and they don’t know how to deal with clients. After buying 5 Chevy cars with a total of 400k I’m not doing it again
On 6/24/21, I brought my car to the body shop to get detailed. I made the mistake of not going over it with a fine tooth comb. I brought it back the next day because the frontend was dirty. They said, "I probably went thru a puddle" ,Really! Why wasn't the whole car dirty. My back window still has my dogs nose prints on it, the door jams are still dirty and my sun shade is gone. For the money you spend on getting it detailed, I could of saved my money and done it myself. If you ... Read More DealerRater - Jun 29, 2021
Great Customer Service from Brooke. As Far as purchasing a car, it was fairly easy once we decided on the right one. The car had so many options on it, and Brooke was kind enough at the very end of our long day to show us how all the bells and whistle‘s worked. She really made our experience the happiest part. Everybody was great but she really stood out to us. Thank you Brooke for all you did. And thanks for teaching us how to hook up our Bluetooth!!!
Never a bad time when you come do any maintenance on your vehicle. Don’t forget to stop by the accessories dept, they have cool stuff for your car and it can even be free if you accumulated points
I bought my car from Henderson Cheverolet and it was great for about 6 months. Air conditioning problems every May. I take it to the dealership to fix and still having issues. They claim its because we live in the heat. Crap!!!
My battery was failing on my 2014 Chevy Impala .I called Bert Neal, he was able to get me in right away and send me home with a new battery within a very short period of time.
I took my car my 2021 brand new blazer in for service sitting in the waiting room for about three hours a couple with the three kids was there buying a new suburban this is Wednesday, March 17 nobody in the dealership asked this couple to put on a mask or wait outside they are coughing and sneezing all over the place their kids are running wild touching everything I called and left a message for the general manager got no reply back very disgusted with this dealership disappointed in all sales people including mine.
I have leased multiple vehicles in the past and this is by far the worst experience I have ever had. I returned my 2017 Cruz at the end of my lease to the same dealership I leased it from. That was nine months ago and I am still dealing with their lack of competency since. The finance company and DMV were not informed the car was returned so my credit score was drastically affected and I am still being contacted to pay registration on a vehicle I no longer own. After reading previous reviews, I would appreciate Henderson Chevrolet skip the ... Read More DealerRater - Mar 18, 2021
I brought my vehicle in for a basic oil change. When I left and got home my wife told me something was sticking out from under my equinox. When I look under there was a bar that was not connected under the chassis. I didn't want to drive it all the way back to the dealership that is 15 mile away. So, I crawled under the vehicle and attached the bar back myself. This was a very unprofessional job. I will do my own inspections from now on when I have my vehicle serviced at your dealership.
This is my ... Read More DealerRater - Mar 16, 2021
My wife and I traveled to Henderson from San Diego to specifically purchase a vehicle as the San Diego area is very limited in inventory. We test drove a Blue Equinox Premier. Fell in love with it so we told the sales agent that we wanted to proceed with purchasing the vehicle. Before we could proceed, the sales agent came to us and told us that her manager had told her they could not do out of state financing. Aparrently due to Covid they experienced some issues with out of state Californis DMVs. I'm not sure about the validity ... Read More DealerRater - Mar 16, 2021
Shawn is a great guy to deal with, very happy with the time and helpfulness in leasing my Trailblazer. Will continue to use Shawn when leasing a vehicle.
Huge thanks to Tate today for getting us in our new vehicle, and the whole team for excellent service! From start to finish there was a great vibe!
Excellent communicator with integrity and loyalty too the customer. Values patrons concerns with swift and decisive answers and decisions to overcome the over all objectives, building a great relationship.
Michelle says he'll give you the best experience and do everything he can to sell you a car but make sure you get it writing. He is a typical lying snake salesman. He won't remember any of his backdoor deals. The dealer doesn't do any in house work so everything is taken to a third party shop. That way if anything goes wrong the dealership cannot be held responsible and they can wash there hands on these deals. Never have I ever seen/ heard of a salesman like Michelle talk down to a woman like he did ... Read More DealerRater - May 21, 2020
Chris is a great guy to deal with. More then happy to spend the time to help even if your not sure your ready to buy. He’s the only one I’ll deal with. Charles C.
Working with Belle was a AMAZING experience. She has great personality skills. She took the time to see what our needs were in a new vehicle and was able find a vehicle that fit perfect for what we were looking for. She works hard to make sure you get a great buying experience. One of the first things my wife stated this morning that she was happy we had Belle to work with. Thanks Again Belle!! Keep up the great work!!
My second time purchasing a new vehicle through them. Pat Thomas has been my sales person both times and was great to work with in every way. They listen to what you need and really do their best make sure you leave happy. Thank you to Pat and Butch for making sure I enjoy my truck. I will continue to come here for all future purchases.
I have business with this Dealership but as I look at these other reviews what is the common response from the Dealership? It all seems so rubber stamped and a apologetic reply in reality they don't give a sh-- and going to attempt to insult your intelligence with b.s excuses. Are there any REAL people who actually care about the customer anymore? These dealerships are no better than Jesse James. Yes the pen is mightier to them. Karma is real..
There's never going to be a situation where a dealership is perfect in all their dealings because at end of day they are there to make money!! I have had to think long and hard for months about a review because, I trusted these smiling faces, etc but let's not forget the devil was once an angel.
I came there with a budget etc and they knew it and even while sitting in finance ofc being pressure to get a bunch of add insult we declined over and over they still screwed us with $6,000.00 of add insult we ... Read More DealerRater - Feb 1, 2020
This is worst automobile dealership I've ever exerienced. I've owned 4 Corvette Z06 Corvettes. Ny last one was wrecked and totaled and was towed to Chevrolet of Henderson. There the staff of the dealership helped themselves to unique parts on the car before it was taken to the salvage yard. After trying to discuss what happened to both the body shop and general manager, I was written off as a nuisance and never called back even once. If you want to deal with theifs and liars, go to Henderson Chevrolet. Upon 6 attempts to do business, we have never had ... Read More DealerRater - Jan 21, 2020
After a terrible experience at another Chevy Dealership, I went to Henderson Chevrolet. Karl Roberts was my sales rep and showed me the 2 SUVs I was interested in. We were unable to come to an agreement that day but Karl and Shawn followed up and we were able to agree on terms the following day.
Mike in finance made everything quick and simple (even though he’s a Buffalo Bills fan and he knew I was a Patriots fan)
Brooke took the time to show my wife how to set everything up and answered all the questions we had.
Overall ... Read More DealerRater - Dec 21, 2019
Went to dealership to buy a advertised car they ran on TV. Had the car as advertised. Then they ad about $1000 worth of BS stuff on car. Bought the car for cash. No financing.. They asked for my social security number. I told them why do you need my social if I am paying cash. Said it has to be on record. I told them under any circumstances that I DO NOT WANT MY CREDIT RUN. They said that they would not need to because it was a cash transaction. The very next day I get a credit alert that ... Read More DealerRater - Oct 9, 2019
You will be on your own once they have their money. I purchased a car from them, the add included an option for the front license plate holder to be included and I definitely wanted this. As I drove away with temporary plates I did not notice that it was not on the car. A month later and several calls to them and no one can bother to call back. All you get is voicemail.
They have yet to provide me with a receipt showing the car has been paid in full. I was given a valid receipt for the ... Read More DealerRater - Sep 27, 2019
Whitney is the reason Henderson Chevrolet is my choice out of all the dealerships in the valley. She was so helpful and polite. I've never experienced such a pleasurable individual to work with before I met her. If I could give ten stars I would so trust me shes worth more than 5 stars.
I was repeatedly told prices and then when the paperwork was given to me there was different prices on the paperwork. I also was not given a green slip to register my vehicle and not told when to expect it or how i would receive it. When i attempted to complain to the dealership i spoke with Joseph Gallagher who began to curse and then hung up on me.
This guy is awesome!!! He came too pick me up this morning I really didn’t have high hopes on getting a car he told me I will leave with a car and he was right this was the best experience ever I will refer him to Any and everyone!! thank you so much for the beat experience ever Brett!!!
Walking into the Chevy dealership, I wasn't exactly in an ideal situation...my car of many years broke down and wasn't expecting to be there. After speaking with other dealers, I found myself not enjoying any bit of buying a car for the first time, just felt greasy. And then there's Brett... I walked on the lot and was greeted by a kind soul. Wow, a normal human being that ACTUALLY cares about what I want instead of his own personal gain. Talking with Brett on one of my worst days in a while was pleasant. From ... Read More DealerRater - Mar 30, 2019
Do your homework before buying a car here. The management is excellent at manipulating their numbers. They will not make a good deal for you. It’s the worst i have encountered And I have bought multiple cars in the past. If you are not paying attention you will be the fool here. I learned a great deal from this experience how much they will truly do to sell a car. Do not be fooled by their manipulation of numbers. My tax credit was subtracted off my promised trade in value. I discovered this too late. They like most dealers ... Read More DealerRater - Mar 19, 2019
First time buyer experience was great. Roy and Lee helped me meet my needs and the process went smoothly. Roy was also very knowledgeable of the features of the car. Sergio in finance explained everything clearly and answered all of my questions. I definitely recommend Henderson Chevrolet for a first time buyer.
Really excited to trade in my old car, I headed down to Henderson Chevrolet. Brett Geist, walked me through many options and helped me find what I was looking for. To be such a young guy I was impressed with the patience he showed me. Great guy, I’d recommend his services if your looking for your next vehicle! Finance was spectacular as well! John Williams took time to explain every sheet of paper I had to sign. He made me feel comfortable and calm eliminating any anxieties of feeling gypped. He also was patient by answering any questions I ... Read More DealerRater - Feb 23, 2019
This was the third dealership I visited and I’m glad I saved the best for last! Brett was extremely knowledgeable about the vehicles and did a great job explaining the differences and features. Brett and Shawn gave me a great deal on my first car!
Thanks to sales Representative Johnny Cook and Manager Joe, we had a wonderful experience. The process was quick and stress free. The entire staff that we dealt with were courteous and efficient. We definitely will return for future purchases. Great Job!
Very friendly and did everything they could to make the process as easy as possible. I would defiantly recommend this place and Brett in particular! He was very professional but laid back and just made the whole experience stress free. Thank you! Love my new car!
I went into the dealership today to see about trading in my car for a new one. Brett was a huge help. He answered all my questions, even the stupid ones and made the process super easy and super fast. He was true to his word in all of it. I love my new car. He got me into exactly what I wanted. Thank you Brett!!!
He did everything he can to earn our business! Very professional, strong etiquette, and made everything easy . I have had the best experience at this dealership not like others that make you feel uncomfortable and pushy .
Connor definitely worked a miracle to get me what I wanted at an affordable Price .For being a first timer I am very satisfied with the service I received at Henderson Chevrolet. Highly recommend This Location !!
Brett is the man. He was very courteous and professional . He made sure the price was right and that my needs were met . Thx brett
Giving 5 stars was easy! Very happy with our purchase and would go back in the future. Thank you Connor Gillespie for an enjoyable and easy experience.
Very helpful, went through everything step by step. I can definitely count on him for my next vehicle purchase! I would without a doubt recommend this dealership and staff members to anyone.
Had the pleasure of working with Connor. Great salesman and would definitely go back again. He helped with getting me into exactly what I wanted.
Brett was awesome!! Made the experience fun and painless. Definitely come and see him he was great. Even went out of his way to keep my son entertained. Thank you Brett!! Definitely be back for my next purchase.
A+ Experience all the way! Everyone was amazing, but Brett really went above and beyond. We had a lot of questions and he was always very pleasant, patient and accommodating. He was with us each step of the way-6 hours later! We traveled from Arizona today and so thankful we did. Found the perfect truck and perfect experience. Would do it all again! Thanks Brett & everyone else who helped throughout the day!