They were super friendly. When I left my truck drove very weird and pulled to the right. It drove fine when I dropped it off. I went back and the guy was friendly and said it could one of the back tires had an issue and you wouldn’t notice it one the back. He offered to rotate the tires back. A few minutes later he came and said I found the problem. The tire had started to separate. When he showed it to me you could the left side of the tire was 1/2 inch higher than the other side of the tire. He put my spare on. I spoke with the service manager and he said it was common for a tech to kiss that. Mind you the tire when rolled did not roll straight and you could clearly see and feel the separation and all he could say is his techs would like only catch it if I said I had an issue with my Tire. The sheet they went over and gave said they my tires were all good. The only issue I had was a dirty air filter. Had I drove off and the tire came apart it could have been bad. I have to say I lost my trust in Henderson Chevrolet. They didn’t offer anything to make it right. Just sorry. Sorry didn’t help me feel better about sending me out with a faulty tire.
Found the exact car I wanted and got it delivered at a fair price. First car I purchased never got delivered. Dealer that was sending the car sold it to someone else after agreeing to sale. GM should do something to dealers that do that. My dealer found me another identical car, however, it wasn't ready when I went to pick it up and after 2+ hours they told me I was "waiting" for loan approval on a car that I paid cash for 2 weeks earlier. Dealership should keep track of people who are waiting and followup with them or whoever they think they are waiting on and perhaps have the delivery people more accessible rather then locked behind a double door with no clear manager of that part of the operation.
I chose to wait for my vehicle and I wasn't offered a loaner. I also wasn't given a time window to state when my vehicle would be ready. If I had known more I would have accepted a loaner. My vehicle wasn't ready until 4:30 pm.
The body shop buffed my door dry so now there are wavy marks all over the door. They also left a large scratch in my paint in the same door. My driver side headlight started to blink the same day I picked it up from the shop which now has to be completely replaced. They also scratched the window tint on my driver side door which will also need to be replaced.