I brought my vehicle in because it has become very bumpy when it's shifting. I said it happens more in the morning. I met with the guy that sits in the first desk on the left I think his name was Andrew. First thing he did was give me Guff that I brought the car in with an empty tank. Last I looked it had two bars and was not red. Then he said the technicians wouldn't drive it if it didn't have any gas in it. The indicator turns red when there's approximately still 50 miles to go. A few hours later I received a phone call stating they didn't find anything wrong and I could come pick it up and I went to ask another question and he hung up on me. Which quite frankly infuriated me. When I went down to pick up the car, Andrew didn't even look up at me and was playing on his phone another technician had to tell me where I needed to go to pick my car up. So nothing got resolved and it was a big waste of my time. This was my first experience with the service department and I wasn't exactly pleased
On our way from Az to Wa we had a major issue with our car and had to be towed to Henderson Chev. The service advisor Bert Neal and others went to work trying to find the cause of the problem. After some time they found my Air Force 1 towing system was the cause. In short the team went all above what one would think and had us on the road again. Talk about SUPER that was them. No way could I thank them enough
Hi. Although it's been a month since I was there I would like to share my experience, not to get anyone in trouble but to help you to get better training for your employees. I went for tire rotation and oil change. The employee who greeted us was courteous. I told him the back left tire had a screw in it. He told me that it was maybe irreparable, that if that was the case I had to go to a tire shop. I ask him "Do what you can and let me know" The change was fast. I went to get my receipt and pay for the services. The car was parked outside, I notice the right front tire has a yellow mark on it. No one told me anything, and to be honest I did not read the receipt. Long story short they did not take the screw out of the tire, no one told me anything about it. It was handwritten on the receipt that was not changed. The worst part is that they put the damaged tire at the right front and about 100 feet from my house the tire blew! The good thing is that I was close to home and because is a residential zone I was a very low speed. But notice that I took the freeway to return from your dealership to my house At freeway's speed I could have easily killed my family and myself. Maybe next time they can offer some options like using the spare tire to avoid accidents, etc. until it gets fixed. (I thought you could fix tires too) Of course I could go and get the same service way cheaper, but I thought it was worth the extra money to keep it within the company. Who can provide service for a Chevy better than a Chevrolet dealership service department, right? Well I guess not. Thank you for let me share my thoughts.
The experience went great. Everyone was very professional and the recommended service was completed on time. I had the coolant flushed, tires rotated, and throttle body cleaned in my 2015 Silverado. Thank you.
Got the perfect gift for our Anniversary, the smile on my wifes face was worth every moment of the process. We chose this car as our retirement vehicle and look forward to passing it on to our daughter...in 20 years or so!!!
Bell was nice to work with and was very attentive to all of our questions and addressed all of our issues/concerns. Her manager Butch was also very pleasant to work with. The Four Star Rating is due to the Detailing of the vehicle, if the Star Rating did not include the Sales, it would be a 1 for Detailing. We purchased a NEW Tahoe and expect a nice, clean, delivery of the new purchase. Not with this purchase, the back was not vacuumed, and the rest appeared to be a "hit and miss" attempt, there was particle in the console, i.e. someone's fingernail, the windows were spotted with water/dirt spots, as well as the back end of the vehicle, the mats were dirty and the headlights had dead bugs on them and a smudge across the light shield.
After 5 hours, finally bought a new Equinox. Coronavirus had some part in the length of process. Happy with 0% interest for 7 years. The price was o.k., but the service contract was a bit much. This was the 3rd Equinox that we purchased from Patrick Thomas.
Was very good, people from there are so nice and kind. But my Car needs a simple part (The number of this part is 96910374) and there isn���t! And people from there don���t know when it will be available. This part is broken in my car and I needed to put tape to works well. This is a big problem in my opinion.