I tried calling 4 times, leaving 2-3 voicemails trying to make an appointment over the course of the week and I never recieved a call back. I had to physically go in and make an appointment. They were really quick to take my car. I dropped it off at 3pm and it was ready at 8am the next morning but I wasn’t able to get it till the afternoon. When I got it back it was nice that they had cleaned my car but you could tell it was rushed. Overall the experience was average but I was not pleased at all with never getting the call back to make the appointment.
My experience was ok; particularly as I was given a loaner truck (same as mine), which is what I wanted, being as my vehicle was also a truck. I would have had issue with sedan. I bought a truck from your company, so I appreciate I was put into another. Service to my vehicle was expedient & efficient. I had to request a vehicle wash though.
I didn't have an appointment but was told by the courteous service staff to go ahead and bring my car in for an oil change and it would get done that day. It was, of course, done in about an hour which was great! As always, a positive experience!
I went to this repair facility to get my alignment done on my truck. Upon my arrival I found that they had scheduled the service for my wife's car. Then I was told, after I had drove all the way down there, that they could not do the alignment due to the size of my tires. I had them fix the cruise control since I was already there. The next day they notified my wife that the truck was ready instead of contacting me as I had requested. Lastly, I was charged $190 in labor to replace a $24 switch. Not real happy with the service at this facility.
Every time I bring my car to the Service Department, I don't have to wait very long to get it back. I'm extremely impressed by how clean the shop is as well - it has the kind of look that makes you want to take it there! I am extremely pleased with my treatment there, and I look forward to the next oil change.