I came in for a quick lube. It wasn't so quick. The tech who greeted me was very good. I said there were a lot of people in line. He said it was a Monday morning. Two hours and ten minutes later I had my quick lube completed. That is unacceptable.. Get the right amount of personnel to do the job in a timely manor. When you know it is going to be busy have the place fully manned. That is called management. If you are not going to do that then take the quick out of the name.
Special thanks to Ray for taking care of me on the same day my parking break cable broke. He also told me over the telephone how to manually release the brake so that I could drive the vehicle to the dealership for repairs.
My service advisor had told me months ago to wait for doing my 2nd free oil change on my 2017 Chevy Volt because oil life was still at like 70%. What he forgot to mention was that this free oil change would expire after 24,000 miles. I brought my car in at just over 24,000 miles. I lost my 2nd free oil change. Lame.
Not happy that I had to come back a couple days after I got my car fixed. To find out the Auxiliary battery was bad also. Not sure why they did not test that one when they told me that the main agm battery was bad. Then charged me labor to put the second battery in.
Our service advisor Bill made the process seamless and pleasant. I must admit I was VERY disappointed when the A/C system in our 8 month old Traverse Premier failed completely. We were not very happy. We were actually considering trading the car for another Make. Bill made the experience trouble and worry-free so our Traverse lives to travel another day. GM is lucky to have him.
I was offended by the way I was welcomed at 8:00am SHARP ( Told I was not being truthful!!!!!)) by Pat O Grady. Total Shocker! He was Danny Gallaghers go to guy since I bought my truck from him. I STILL have "NO ANSWER" as to why my diesel pickup started coughing while passing a line of cars/5th wheel and lost power Just before I reached the front of the line I was passing!!! I spent the ENTIRE Saturday at the dealership waiting for a prognosis and NEARLY EVERYONE there was "GROUCHY". SORRY, 1st bad experience after 13 years BUT probably Won't be back!! They STILL owe me a fuel filter that "Supposedly" was boxed up for me but Wasn't! Just don't need that I can't depend on anymore. I hope Danny Gallagher sees my post!