I arrived at my 9am appointment 20 minutes ahead of time but I had difficulty with what door or line of cars to enter. I talked to several people near the open doors but they were also confused. I had my email paperwork with me, and finally found someone to look at them and direct me. I was told to hand over my keys and go to "the waiting area" where they would call me when my car was ready. After that, everything seemed to work out ok, I received the finished paperwork and I drove away.
I went in to check on a defect on my 1500 Silverado . I talked the service and they checked the rim out and sent photos to GM. I go a notice on mon part was ordered and bring truck in for warranty replacement of rim
Everyone was friendly,however I asked to have my wiper blades changed and was told after the oil change the tech marked not recommended. If a customer asks for a simple service like that it should be done.
No one reacted to my objection to another customer with a large service dog and who was not holding the dog's leash. ADA requires the handler to be in control of the animal by holding the leash unless the disability is such that the handler cannot hold the leash. This was not the case. The customer told me I had a problem. No employee spoke!
My car was leaking fluid and your team was very professional, and helped me, got my car fixed and had an oil change for a great price. Very happy with service and will definitely be coming back for all service needs.
John Velazco our sales consultant was a pleasure to work with. John got us to a fair agreed upon payment. Everything we agreed upon so far has happened and we are happy with our purchase and experience buying our 3rd vehicle from Henderson Chevy.