I received prompt attention by your service advisor/technicians upon my arrival. I was there for the maintenance inspection and change of my vehicle's motor oil and check of the air filter. The work took just under an hour, so I did not have to wait long. Your service was very efficient.
Bill was my technician. I have been fortunate to have him previously. Bill makes it so easy. My only suggestion would be to offer loyal customers of Henderson Chevrolet a vehicle when having work done that requires the vehicle be left for the night or multiple days.
I've taken my vehicle there twice for two different sounds. Neither time were they able to fix them. A service rep even heard the sounds. It's going back again this week. The mechanic came out yesterday and saw the harmonic balancer wobbling...said it wasn't doing that before. I'm calling BS on that. It's what was causing the sound. It just stopped wobbling while it was there and started when I got it back? I don't think so.
Paid more than I would have at other places, 280 more, also after in there I paid another 260 for elbows and a belt, for a total of 726 for a water pump and elbows.... but I trusted where I purchased my car. Not so, should have listen to others that I was going to pay more than double for any job done.
Thank you Steve for your excellent customer service. It is very frustrating to have purchased a new truck and have such a thing happen, besides that, upon my arrival until my truck was completed, Steve took extra special care of my situation and made sure I knew what was going on at all times. He understands what it is to provide EXCELLENT customer service. Thank you again Steve!