The service writer Bart was very helpful & kind. Todd was extremely helpful taking me home & returning later to pick me up. I have had to use a walker since I hurt my back & helped me in & folded up the walker for me .Thank you for such professional and helpful employees.
I dropped off my truck to get service at 8 am. I had spoken with a representative the day before and she indicated that while there were no available appointments oil changes could be done but the team could not give an exact time. When I got there it certainly looked like a busy day and when my representative said that I would get called later I said 'no problem I can come back at 3 or 4 o4 5, I am home all day. I waited for a call throughout the day but none came. At 3:10 if figured that I would call and find out if they were still working on the vehicle. The Chevy dealership in Phoenix would often go past 3 on Saturdays and even if they closed I could pick up any time the dealership was open. When I talked with the call center they said the shop was closed. I said that's fine how do I get my truck. She said I couldn't. We discussed this for quite some time and she became more rude and condescending. She told me that I could not speak with anyone in service because they were all gone (now about 3:20). Ultimately I told her I wanted to speak to her superviser and when he came on the phone he said that if I had a spare key to come on down and we could find my truck. When I got there all of my salesmen who helped with the purchase a couple months ago were there and when I told them the story they turned around and told the front desk to find my truck. I ultimately received a call from my representative who said there had been a call--I did not have any missed calls nor any voicemails. The real issue is that I was treated like a child that forgot homework and told that there was no way for me to get my truck and I would have to wait until Monday morning. I am not sure how you all change my mind about coming back to your service department.
Always get great service at Henderson Chevrolet. The young man that checked me in for the oil change was very nice, welcoming and professional. The young lady that checked me out at cashier desk was very friendly and knew her job. The waiting room is comfortable.
I called and had to leave a message but they were able to schedule my appointment without having to call me back. I received a message as to the time and even an approximation of how long the servicing would take.They were on time and everyone was pleasant to work with.
Very pleasant and competent staff when I phoned in for service appointment. Easy to use 'early-bird' drop. Safe, well-lit after hours drop off. Car finished when promised; I was called promptly when car was done. Very clean customer service dept; car was brought directly to me with very little wait.
Ray is amazing. I first started coming down to your repair shop with my G6 about seven years ago. He is constantly friendly, knowledgeable, and caring. He goes out of his way to help. I can not say enough about him.