I was concerned at first because although I completed the reservation two weeks in advance and received multiple emails leading up to my oil change, when I arrived no one had my reservations and it was not found.
I bought a 2007 Chevy Trailblazer last year with the concierge package. My registration was due to renew on 7-10. I went in for my free smog test and was taken in right away. I was so glad I chose to buy a used vehicle from the Chevy dealership even though my friends were trying to talk me out of it. You have always treated me just as well as if I bought a brand new vehicle. Awesome customer service.
Got there about half an hour early (we live in Boulder City) and don't like being late. Great to see that was not a problem. Everyone was friendly and courteous. We can't say enough good things about our experience.
My service advisor, Steve, was excellent. My warranty repair required several parts that came in at different times so my vehicle had to stay longer than originally projected. However, because Steve did a great job of communicating progress on my repairs, I didn’t feel neglected nor did I get frustrated. I will happily return to Henderson Chevrolet for my future service requirements.
I came in for an oil change. I was met by Matt and he was very professional, friendly and informed me that the wait would be close to two hours. They changed the oil and rotated the tires and checked the fluids, wipers, etc...all in all a good experience.